I ordered a Tommee Tippee breast pump adapter set for my Avent pump, body support for my son's car seat, and more bottle wash. Why did my wubble bubble ball have white powder all over it? My work was adequate. They had a sign posted that were no longer accepting their gift card and wanted more of your money for things they already got pay for. I called Babies R Us, and NO ONE understood what was going on, anyone I talked to seemed like it was their first day on the job, and I spent hours on the phone - at this point I just wanted my money back.
We were told there were no cribs in stock and that we would have to order online. We received a call 2 days before delivery and was the told the merchandise would be placed on the curb. The only option was deliver to the home. In order for the items to be brought inside we would have to upgrade to "white glove" service. We asked the shipping company if we could upgrade and for the cost and was told that they can't disclose the price for upgrade that isn't an option.
If it delivered at 10 am my merchandise has to sit outside until 7pm when someone gets home? OR if it's raining, my wood crib has to sit out and be ruined until someone gets home. It's ridiculous that my husband would have to take the day off and ask someone else to do the same to bring the furniture in the house.
I made a million phone calls and was directed back to the store, then to the online customer service, to the shipping company and around in circles. NO ONE knew anything or how to resolve this issue.
As I have read, I am not alone with my gripe about them getting the wrong info on the packages, unlike they tried to lead me to believe last evening when I called the customer service dept!
They "assured" me that the package I had shipped to my son and DIL was a "computer glitch" that cause the error in the shipping label.
I'm guessing they don't have a professional shipping dept that handles their shipments. I purchased an item from a baby registry on Sunday, November 12th at 8 am. After receiving the confirmation I noticed the item was being shipped to the person having the baby and it was not supposed to be. I looked at the FAQs and it said if less than 15 minutes you can click a cancel button to cancel the order. The cancel button was not there even though it was less than 2 minutes! I called the customer service and she told me that because it was only a few minutes the order was not in her system and for me to call back in 20 minutes.
I did, and the next girl could see the order and she told me I would be receiving a confirmation email sometime that afternoon with the cancellation. I did not receive it. I called again on Monday morning and a nice woman named Donna told me that unfortunately they cannot cancel an order but they have to assign it to a case worker and it takes business days to hear back.
In the meantime the item can be shipped to the wrong party! She suggested I wait til I get this confirmation email from the carrier and try to confiscate the package through them so that it doesn't go to the girl whose shower is a surprise!
This is such a terrible way to do business! I tried to cancel this within 2 minutes of the order and it could not be done. Now I have two charges on my American Express. I will never do business with these people again and after reading a bunch of complaints on this site with the exact same problem, I am deeming this a scam!
Do not buy from Babies R Us!! I wanted to surprise a friend and bought a few things off of her registry online but the billing address changed to the registrant's instead of mine.
I was still billed for the items I purchased but it was delivered to my friend's home without my info. I called customer service and asked what they could do to correct the issue because I wanted them to know it was from me but because everything was shipped they refused to do anything.
The customer service rep said that possibly the package may have had my name on it but couldn't be sure. I'm wondering why Babies R Us has the registry set up like this. They clearly have my info because I was billed. I checked with my friend and the package did not have any identifying information and they didn't know who the gifts were from. So if you'd like to send gifts anonymously Babies R Us is for you! I find it ridiculous that they couldn't do anything to rectify this.
I placed an order from a Babies R Us online registry. I also checked my PayPal account to make sure everything was as it should be. I saved a file with all of the documentation. I went to follow up today to find out if the item would be received on time. I had to call them because the order tracking on their website could not find the order. They could not find the order. I offered to forward them a copy of my file.
Meanwhile, my mom has no gift fourteen days after order was placed. Don't risk doing business with them. I am now contacting PayPal to try and cancel the authorization for them to take money from my account. I wish I had read the consumer reviews before registering at Babies R Us. Being that it is the only baby store close to me, I didn't think to review it online beforehand. I have had numerous issues right from the start.
I was charged for the pump, and received a shipping confirmation that it was in transit to my home - then the next day, was half way across the country - and someone else had signed for it. I called Babies R Us, and NO ONE understood what was going on, anyone I talked to seemed like it was their first day on the job, and I spent hours on the phone - at this point I just wanted my money back. Finally - the answer was that the shipping label had been compromised during delivery and was sent back to their warehouse.
Next problem - items are not being marked as purchased on my registry. I purchased the 2 most expensive items off my registry last week, neither was marked as purchased, and I did not receive the rewards for my purchase. I told her I am reading online this is happening to other people, and that someone there should know how to fix it, she responded by putting me on hold again and again. She finally said she fixed it, it is not currently fixed. I have no more patience to call back, there seems to be a theme here - they can't fix seemingly simple issues, and have no CSR's that will actually take action to get to the root of the problem.
Bad customer service, bad system, no wonder they are filing chapter I would go with Amazon if I could do this again, they have the best customer service! Tried to change the shipping address after I received the confirmation email and noticed the items were being shipped to my nieces address. I immediately called customer service after I received the confirmation email to change the address and was told that it can't be done even though it was still in the process stages. What shocked me the most the customer service rep kept telling me to cancel my order!
One operator left me on hold for over an hour and every time I call I have to tell the story again and again and they still haven't resolved this. After my baby was born, I decided to buy some things off my, Babies R Us registry. Nine days later, I had not received an email confirmation for processing or shipping.
I ordered a Tommee Tippee breast pump adapter set for my Avent pump, body support for my son's car seat, and more bottle wash. All of the items are small. I called customer service and when I provided them with my order number they could not find an order associated with my order number, and when I logged onto my BRS account it claims I have zero orders on my order history.
BRS cannot find either of my orders. What a lovely company!!! My bank thought it was a fraudulent charge so due to security measures the charge did not go through initially. I notified the bank, that I indeed placed the order, but when the bank lifted the security block, Babies R Us still canceled the order. I called them twice indicating that I needed the items no later than the approximate delivery date, but they made it sound impossible to put the order through.
I wanted to change the billing address in case that was an issue and they said they could not do that either. I got nowhere with these people. Now they have completely cancelled the order on their own. Thanks a lot Babies R Us. You make no sense at all. Tried to change a shipping address after Babies R Us online order was being shipped to the wrong address. Almost immediately called customer service to change the address after noticing it was being shipped to wrong address.
Customer service said they were unable to change the address even though it was still in the process of being processed!! Then to cancel the order was no guarantee either! Lady said it would take business days to see if the cancellation request was even accepted! This company is the worst I've ever experienced in customer service! Will not deal with them again!!! So now I have to sit here and twiddle my thumbs for days before I can even make a decision on what I can do about repurchasing this item at another store or wait to see if item shows up at the wrong address.
Babies R Us is the worst!! Stork Craft Davenport 5-in-1 convertible crib with drawer - We purchased the abovementioned crib for a friend. My husband helped put the crib together when it arrived The drawer would not fit. It fell down on one side and would not slide in Because my husband is good with wood tools he managed to fix the drawer so it would slide in as it was supposed to and they could use it.
I thought you should know this particular crib has a defect After I purchased the crib a new notation was placed under the picture of the crib stating certain cribs would get a free mattress We ordered a mattress not knowing that. When I got pregnant I was originally planning to have an Amazon baby registry. We are a military family and online just seemed way easier not only for us, but our families as well, due to the distance.
My closest friends convinced me to use Babies R Us instead. We have a full registry. We have gotten complaints from almost all of our family members because of the price of the items, but that's not my biggest issue although an annoying one. My issue is the way in which this company chooses to ship large items. We ordered our nursery furniture and we had to have them delivered to our home. The first large item was our crib.
My dad very generously bought our crib for us, and had it shipped to our home. This wasn't a huge issue since we were still far from our due date, but you still may be wondering WHY it took nearly 2 months when they advertise that it ships quickly. I can't even remember the name of it. They had my crib in their warehouse ready to ship just 10 or so miles from my house for about 4 weeks.
They couldn't deliver without contacting us first because we live on a base, and they have to be sponsored on. It took me making several phone calls to track it down and find out why they had not delivered it. When my dad called they wouldn't provide him the information even though he was the purchaser.
They said it was because they didn't have mine or my husbands phone numbers They take all that info when you set up the registry. When I called I set up a time for delivery and provided them mine and my husbands cell phone numbers. They didn't call me! They called my dad! Who I had not given his number. Apparently they had it the whole time that my crib was sitting in their warehouse and never called him The second furniture item we purchased was a dresser.
I ordered it from our online registry myself. Also i have a question about the lower half, i have black pants, and slacks only, i know we have to wear khakis or black slacks, but will black jeans be acceptable until i get more pairs?
Are you sure you want to delete this answer? Our local toys r us employees wear nothing with writing or logos on it, their more like the polo shirts or button downs. Another thing you can do is go into the store and check out what the other employees are wearing to get a really good idea of what would be acceptable.
Good luck with the new job! Toys R Us Uniform. This Site Might Help You. Also i have a question about the lower half, i have black pants, and slacks only, i know we have to wear khakis or black slacks, but will black jeans be acceptable You should not wear jeans.
They are not considered "work appropriate". This was a great job for single parents whom depend ln flexible schedule for student who need to work around schedule. Learned alot in retail sales team work. Employees were great to work with. HR was great qlways there to answer any questions in regards to any paper work. Able to learn different tasks.
It made me smile seeing kids get the toy they always hated for the holiday season. Also sent parents happy getting their shopping done and making kids smile and beam with joy.
Very fun and family oriented place to work. Absolutely loved working their. I enjoyed working in both the warehouse and at the front in customer service. Definitely one of my favorites.
They had flexibility and great benefits as well. Great environment for retail. Place is a great environment for retail. Big store with many items made day go by quickly. Enjoyed interacting with customers who were mainly shopping for their children.
A Fun Place to Work. Creativity was encouraged and appreciated. You were encouraged to play and learn more about the products. During season it could get hetic but there were always snacks and encouragement from other employees. Great place to work. Quite sad that this company had to close its doors. This was a fun and enjoyable expierence from cowrkers all the way up to managment that were understanding and fun. Claimed Profile Review this company. Want to know more about working here?
Guess who's back? He’s been traveling across the globe for the past few months but now #GeoffreysBack and once again ready to set play free for children of all ages. Glassdoor office photos give you an inside look at employers, such as Toys "R" Us. This is Toys "R" Us office photo was submitted anonymously. Shown in this photo: Uniform of Babies R Us workers. New Listing Toys R Us Babies R Us Large Polo Work Shirt Core Employee Uniform New w/Tags.